Direct Commercial is committed to ensuring that its customers are treated fairly. A crucial part of this ethos is to ensure customers are able to make a complaint.

In the unlikely event that you should have cause for complaint, please write to:

Liam Guilfoyle
Direct Commercial Ltd
Redwing House
Hedgerows Business Park
Colchester Road
Essex CM2 5PB




We will acknowledge receipt of your complaint in writing promptly and provide you with a time scale for a full response. We will endeavour to provide you with a final response within 8 weeks. If you remain dissatisfied with our response to your complaint you may be able to refer the matter to the Financial Ombudsman Service. To use their service you must be eligible and your complaint must be sent to them within 6 months of our final response letter. You may contact them at:


Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0800 023 4567


The Financial Conduct Authority definition of an eligible complainant is:

• A consumer;
• A micro-enterprise* which has an annual turnover of less than €2,000,000 and fewer than 10 employees;
• A charity with an annual income of less than £1,000,000;
• A trustee of a trust with a net asset value of less than £1,000,000.
(* NB. “micro-enterprise”: an EU term covering smaller businesses)

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Direct Commercial Limited is authorised and regulated by the Financial Conduct Authority. FRN: 307505 Registered in England & Wales Company Number 3133493
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