Direct Commercial Ltd’s aim is to get the Policyholder’s vehicle back on the road as soon as possible whilst capturing any Third Party’s details at the earliest possible opportunity.
A strong focus on obtaining all relevant Third Party details as soon as possible allows us to improve savings on the cost of claims, improve our Policyholder’s claims history and thus help reduce the insurance premiums that you pay.
Our Claims Department provides effective full claims management services that are highly customer focussed and technically proficient. We provide a service that gives you access to specialist Claims Managers & accredited Vehicle Engineers.
We recognise that it has never been more important to provide an efficient claims service - from keeping the customer informed of the progress of their claim, what they can expect and what their obligations and responsibilities are.
Our Claims Department have their own in-house Engineering Department to oversee the whole repair process through their network of PAS 125 approved repairers.