Fraud Handler – Exciting Opportunity!

Fully office based 9am – 5pm, Mon – Fri at our brand-new Chelmsford offices.

Are you an experienced claims professional with a keen eye for fraud detection? Do you thrive in a fast-paced environment where investigative skills and analytical thinking are key?

Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Fraud Handler.

About the Role:

As a Fraud Handler, you will play a crucial role in identifying and managing suspected fraudulent claims. You will use your investigative skills to analyse claims against fraud indicators, ensuring all aspects of a third-party claim are thoroughly examined from notification to conclusion. This is an exciting opportunity for someone with a passion for fraud prevention, claims management, and delivering exceptional service.

Key Responsibilities:

• Investigate claims flagged for potential fraud, carrying out thorough assessments and making data-driven decisions.
• Proactively manage suspected fraudulent claims from start to finish, ensuring compliance with company policies and industry regulations.
• Utilise fraud management software and investigative tools to assess and handle cases effectively.
• Accurately value injury claims, including associated losses such as loss of earnings and care.
• Collaborate with legal experts, auditors, and external fraud prevention agencies to refine fraud detection strategies.
• Maintain and exceed customer expectations by handling claims in a professional and timely manner.
• Compile fraud statistics and reports to track trends and enhance our fraud prevention measures.
• Identify personal training needs and seek development opportunities to enhance performance.
• Support change initiatives and continuously contribute to improving fraud prevention tactics within the team.

What We’re Looking For:

• In-depth awareness of fraud tactics, including identification, validation, and handling of fraudulent claims.
• Strong knowledge of fraud indicators, as well as an understanding of the Insurance Fraud Bureau (IFB) and Insurance Fraud Enforcement Department (IFED).
• Extensive knowledge of the Road Traffic Act and the Motor Insurers Bureau (MIB).
• Understanding of Small, Multi, and Fast Track litigation processes, including MOJ/OIC protocols.
• Experience investigating and negotiating liability disputes, credit hire, and property damage claims.
• Strong ability to assess general damages and manage multiple workstreams while working under tight deadlines.
• Excellent written and verbal communication skills with the ability to influence and negotiate.

Required Experience & Qualifications:

• A minimum of 12 months’ experience in fraud detection, claims handling, or a related role.
• Strong analytical, investigative, and problem-solving skills.
• The ability to prioritise tasks and work efficiently in a high-pressure environment.

Why Join Us?

• Competitive salary
• Opportunities for career progression within a growing team.
• A collaborative and supportive work environment.
• The chance to work alongside industry experts and develop specialized fraud investigation skills.

If you’re ready to take your career to the next level and be part of a team that’s making a real impact in fraud prevention, we’d love to hear from you! Apply now and help us fight fraud effectively.

NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.