Make a claim
To ensure the best outcome for your claim, please report your incident as soon as possible, ideally within 24 hours of the event.
Early notification helps us intervene early, control costs, and avoid unnecessary delays
Report via phone
Speak directly with a claims specialist
Email your claim
Send detailed information via email to newclaims@directcommercial.co.uk
Download claims form
Ensure you give us the right info
How claims work
Every claim is different and naturally some are more complex. But we’re always aiming to keep it as simple as these 4 key steps. From notification and assessment to resolution and payment, the most important thing is transparency at every step.
1
Notification / FNOL
You report the incident via phone or email.
Our FNOL team collects all required details.
2
Assessment & liability review
Our team investigates, reviews evidence, and determines fault or responsibility.
3
Repair / recovery
We coordinate vehicle recovery where needed and select repairers in our network to minimise downtime.
4
Settlement & payment
Once liability and costs are agreed, settlement is made and you’re notified via portal or direct communication.