Claim Success Story: Reeling in a 34% Saving for Our Policyholder
At the heart of every claim we manage is a simple goal: protecting our policyholders while ensuring a fair settlement for everyone involved. In this recent claim success story, our team once again demonstrated how expert insight and collaborative problem‑solving can turn a challenging situation into a positive outcome- achieving a 34% saving for our policyholder in the process.
Understanding the Challenge
The claim arose when our insured vehicle mounted a pavement and destroyed a 3D light‑up fish and chip sign that had hung prominently over a shop front. At first glance, replacing the sign seemed straightforward. But our investigation uncovered a major obstacle:
the original sign was irreplaceable, having been part of a small production batch manufactured over 20 years ago.
This meant a like‑for‑like replacement simply wasn’t possible. Attempting to recreate the sign would have required extensive design work and specialist manufacturing, leading to significantly higher costs.
Crafting a Cost‑Controlled Solution
To avoid unnecessary expenditure while still meeting the shop owner’s expectations, we proposed a more cost‑effective alternative. Working closely with partners and leveraging the creativity of our property damage experts’ marketing team, they developed:
- A brand‑new, bespoke light‑up sign
- An alternative style that would align with the shop’s identity
- A design that matched the existing branding on the shop front
This tailored approach allowed us to control the cost of the claim while still delivering a high‑quality, visually appealing outcome.
The Results
The reaction from the third party speaks volumes:
“The sign looks fantastic. We are all so pleased with it. It’s the talk of the town at the moment.”
- Third Party
Not only did the solution preserve the shop’s visual appeal, but it also ensured a fair settlement for all parties, while delivering a substantial 34% saving for our policyholder.
