Claims made simple
Fast, fair, in-house support from first notification to final settlement.
Decisive action reduces claims costs
Accidents are inevitable. That’s why we equip our policyholders with simple things they can do to reduce the cost of claims. The main thing to understand here is that acting quickly saves money. It works in two key ways:
- A report from a driver within hours of an accident allows us to instigate liability and indemnity investigations, leading to earlier resolutions.
- Early intervention on a claim cuts admin time and means we can manage repair and hire costs effectively.
That’s why we encourage roadside reporting and provide bump cards that ensure no detail is missed.
Our in-house claims team ensures control
By handling claims internally, we maintain control, speed up decisions, and deliver a more personalised experience. And, you get to spend time face to face with our experienced claims team in Quarterly Claims Meetings.
- Quarterly claims reports & meetings – get issues resolved!
- Written response within 60 minute to claims reported via email
- Dedicated motor claim specialists manage specific clients and brokers.
- Broad Network of commercial engineers, repairers and loss adjusters
- Hard line on fraudulent claims to protect policyholders
- Camatics integration – Accident footage delivered straight to dedicated handlers
- No requirement for traditional claims forms.
How claims work
Every claim is different and naturally some are more complex . But we’re always aiming to keep it as simple as these 4 key steps. From notification and assessment to resolution and payment, the most important thing is transparency at every step.
Notification / FNOL
Assessment & liability review
Repair / recovery
Settlement & payment
What next?
Make a claim
Download Bump Cards
A great tool to exchange the right information at the scene of an accident.