DCL Named Finalists for MGA of the Year at the 2026 British Claims Awards

DCL is delighted to announce that we have been shortlisted for MGA of the Year at the 2026 British Claims Awards. This nomination recognises the strength of our inhouse claims operation, our commitment to transparency, and our ongoing work to raise service standards across the commercial motor market. 

Delivering an Outstanding Claims Experience 

Our fully in-house claims team gives us complete control over the claims process, ensuring faster decisions and consistent support from first notification of loss through to settlement. With a 24/7 FNOL helpline and personalised responses within 24 hours, policyholders receive immediate reassurance when an incident occurs. 

We prioritise capturing claims at the earliest stage (FNOL) to take control before issues escalate. The in-house team engages immediately with third parties to arrange repairs or courtesy vehicles, preventing inflated claims and reducing hassle for customer. Policyholders benefit from quicker resolution and fewer disputes due to this early, hands-on approach.  

Our broker portal also provides real-time claim updates, enhancing transparency for brokers and clients alike. Combined with our in-person claims review meetings, (DCL is reportedly the only insurer/MGA that offers these with both policyholder, insurer and broker present), we work to bring all parties closer. 

Investing in Better 

This year, DCL has made significant improvements to further enhance claims performance: 

• The claims function has improved client communication by increasing the frequency and depth of claims review meetings. In 2025, our team reviewed more than 26,700 individual claims with brokers and policyholders, representing a step-change in transparency and engagement. 

• Regular quarterly reviews ensure that feedback is heard and any service issues are promptly addressed. In 2025 alone, we hosted 389 quarterly review meetings with policyholders and their brokers, reaching 334 different policyholders and 453 broker representatives. 

•  On top of this, DCL hosted several regional Claims Clinics attended by 39 brokers across London and Birmingham. This proactive engagement not only improves current claim outcomes but also strengthens client relationships and retention. 

Raising Standards Through Collaboration 

We continue to educate brokers and fleet clients through face-to-face review meetings, Claims Clinics, and regular quarterly reviews. By sharing insights and trends, we help clients reduce risk and improve outcomes across their fleets. 

One broker recently commented: 

“Your claims team have really excelled this past year… They are kind, conscientious and extremely knowledgeable. Each of my clients has praised them after every meeting.” 

A Proud Achievement for the Team 

Being named finalists for MGA of the Year is a moment of pride for everyone at DCL. It reflects the hard work, dedication, and expertise of our claims team, as well as the trust placed in us by our broker partners and policyholders. 

We look forward to the award ceremony in June!