Getting Hands-On with National Windscreens

This month, we welcomed our partner National Windscreens to DCL for a training session with our Claims team, giving colleagues the chance to learn more about the repair and replacement process from the experts themselves. 

The session began with an overview of National Windscreens' business and operations, providing valuable insight into what happens behind the scenes when a customer experiences a windscreen incident. Understanding the repair journey helps our Claims handlers better appreciate the process from start to finish and the role we all play in delivering a positive customer experience. 

From Theory to Practice 

The team then had the opportunity to get hands-on. From removing a windscreen and repairing chips and cracks to learning about the specialist tools used by technicians every day, colleagues were able to experience first-hand the skills involved in carrying out repairs. 

To round off the session, there was a friendly competition involving National Windscreens' adhesive application tool, where participants put their precision to the test by attempting to draw the straightest line. With prizes awarded to the top three entries, there was plenty of enthusiasm from the team. 

Continuing the Partnership 

Training sessions like these are invaluable in helping our Claims handlers build a deeper understanding of the services our partners provide. The more we understand the repair process, the better equipped we are to support our policyholders when they need us most. 

A big thank you to National Windscreen for sharing their expertise and delivering such an informative and engaging session! We look forward to continuing our strong partnership.