Why Early Roadside Reporting and Intervention Matter More Than Ever 

When incidents aren’t reported early, things unravel fast. Costs creep in. 

That’s exactly why early roadside reporting and intervention aren’t just nice‑to‑haves, they’re critical to keeping claims under control. 

Early Action. Real Control. 

When a driver reports an incident at the roadside, or within hours, we get involved before costs get out of hand. 

That early window gives us the upper hand. It means we can: 

• Lock in accurate third-party details while they’re fresh 

• Start liability investigations immediately 

• Step in before credit hire becomes the default 

• Challenge inflated daily rates early 

• Cut down delays, friction and repeat chasing 

In short, early reporting lets us control the claim, instead of reacting once the damage is done. 

Why Waiting Costs More Than Ever 

Claims inflation isn’t slowing down. 

Statutory recovery and storage charges are up 28%(as of 2023). Parts shortages and labour delays are dragging repairs out. Vehicle availability is tight, which means hire lasts longer and costs more. 

If we’re brought in late, those costs are already baked in. 

But when drivers contact us directly from the roadside, we can take charge: 

• Arrange police approved recovery at a lower cost 

• Intervene with third parties before credit hire kicks in 

• Use our dedicated repair network, cutting average repair times 

The Proof Is in the Numbers 

Early intervention works, and the savings speak for themselves. 

Claims reported within 24 hours regularly see hire costs reduced by up to 85%, simply by stopping unnecessary credit hire and reassessing what replacement vehicles are actually needed. 

Delay doesn’t just slow things down. It makes claims more expensive. 

What Needs to Happen at the Roadside 

• Report incidents immediately, ideally from the roadside 

• Capture third-party name, vehicle reg and contact number 

• Take photos where it’s safe to do so 

• Flag dashcam footage early 

• In serious incidents involving police, call us straight away 

Quick action in the moment prevents long-term pain later. 

Don’t Let Claims Drift 

We don’t believe in sitting back and letting costs climb. 

Early roadside reporting gives us the chance to intervene, challenge inefficiencies and protect both the policyholder and the longevity of their cover. 

Don’t delay. Report today.