News & Blog

The DCL Claims Clinic is back and this time we’re in Birmingham!

News & Blog

Back due to popular demand, the claims team are hitting the road again after a successful first claims clinic in Manchester in February. This time, we’re in Birmingham!

On Wednesday 19th June and Thursday 20th June, brokers that have an agency with DCL, and claims handlers, are invited to come and meet senior members of our claims team to participate in face-to-face sessions.

Led by our Claims Director, Carl Cripps, the claims clinics are our latest initiative to further strengthen our relationships with brokers and enhance our service.

The face-to-face sessions with the DCL team across both days, provide a valuable opportunity for brokers & claims handlers to:

– Discuss claims queries.

– Receive resources & guidance on claims reporting.

– Get a refresher of our claims processes.

– Find out more about how we are protecting policyholders and fighting fraud.

Our Claims Director, Carl Cripps, said of the Claims Clinic initiative:

“Direct Commercial is unwavering in its commitment to enhancing broker interactions and consistently improving access to vital information. Face-to-face communication is a crucial component of this effort, and we look forward to good quality conversations with our existing brokers and claims handlers.

By hitting the road and hosting the claims clinics regionally, our aim is to make our team highly accessible to brokers and claims handlers and we warmly welcome them to come and have a conversation with us. We hope the sessions will provide an opportunity to share essential guidance and provide valuable resources for brokers, particularly on the importance of roadside claims reporting.”

Find out more information about this upcoming Claims Clinic in Birmingham and book your slot here.

We look forward to seeing many of you there!