Our policyholders’ vehicles are on the road at all times of the day and night, delivering the goods and services that keep our modern world turning.
Due to the unsocial hours associated with the industry, we have established a 24/7 UK-based first notification of loss centre that allows us to extend our services around the clock.
These experts are able to take the full details of the claim without the need for the completion of a traditional claim form and repairers, engineers and recovery services can be deployed within minutes of our team being made aware of the accident.
We know that not all policyholders like to report their claims in the same way and we can therefore cater for all reporting methods. We are proud to have improved our responses times for claims reported via email to less than 60 minutes.