Direct Commercial Limited is proud to be a dedicated customer service team providing expert claims handling for the wide range of commercial motor risks that form the core of our business.

In March 2017, DCL rejuvenated its approach to claims handling and reversed the trend set by others who outsource their claims handling by creating its own in-house claims team.

DCL chose to take back control of claims and re-aligned every aspect of claims handling to provide the very highest levels of service whilst ensuring that every area of financial expenditure was managed in the most efficient and cost effective way possible.

 

Contact Claims

Tel: 01245 678 345

Email:

New Claims: newclaims@directcommercial.co.uk

Existing Claims: claimsadmin@directcommercial.co.uk

 

Key Features of DCL’ Award-Winning Claims Department include:

  • 24/7 Availability
  • Written response within 60 minute to claims reported via email
  • Dedicated motor claim specialists manage specific clients and brokers.
  • Broad Network of commercial engineers, repairers and loss adjusters
  • Hard line on fraudulent claims to protect policyholders
  • Camatics integration – Accident footage delivered straight to dedicated handlers
  • No requirement for traditional claims forms
  • Quarterly claims reports & meetings available on request

Industry Recognition

UK Customer Service Excellence Awards 2018    Winner in the “Above and Beyond” category

Commercial Insurance Awards 2019     Winner “Claims initiative of the Year”

We have recently been shortlisted for a number of other awards.